Care4You is Longwave’s Help Desk, Maintenance and Incident Management service for all types of service requests and technical issues, delivered according to pre-agreed SLAs. Our ITIL-certified specialists are ready to take action in a timely and effective manner, remotely and/or on-site, to identify problems, manage incidents or changes, perform hardware replacements and software updates, and much more.
Care4You is a supplementary service that may be added to the Vendor’s warranties and support services, if any.
With Care4You, Longwave supports companies on-site and remotely, responding to service requests and resolving technical issues promptly and effectively.
- Help Desk
- Incident Management
- Spare Parts
- On-Site Interventions
- Software Updates
LION® – Longwave’s suite of remote managed services – helps streamline infrastructure management in order to ensure high reliability, security and performance.
We apply a well-structured approach in line with ITIL® best practices and are totally committed to quality and Customer satisfaction.
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