Every innovative company needs effective and smart communication. Through partnerships with leading ICT Vendors and the ongoing training of its employees, Longwave supports companies to grow and innovate in the phone and cable industry.
Each Longwave solution stems from a thorough analysis of your needs in order to guarantee cutting-edge and updated communication features. These new services will be integrated without requiring invasive or radical replacements and will preserve all of your investments.
Our team of certified and qualified professionals will follow and coordinate the entire implementation and activation phase of the new infrastructure.
Our Communication Business Unit designs and implements communication solutions to the highest standards of innovation.
Cloud & Voip Solutions
In a digital workplace, inclusive devices and flexible mobility form the basis for enabling collaboration anywhere, anytime.
This is why voice services are fundamental, as well as chats, conferences, presence and instant messaging, desktop and document sharing.
With Longwave’s Cloud & Voip Solutions, you will be able to manage and control access to the company quickly, via intercoms or video intercoms connected to the installed communication platform, improving the efficiency, services and productivity of your company.
Mobility
Longwave’s Mobility solutions meet the needs of every company and workstyle involving distance collaborations, using specific mobile devices to communicate easily and effectively.
Lone Worker Protection Man Down
Longwave’s Lone Worker Protection Man Down solution ensures safety and quick interventions to lone workers by alerting emergency sevices, in accordance with Legislative Decree 81/08.
Contact Center
Contact Center are the heart of all support channels. Ensuring multichannel solutions to contact the company gives a strategic advantage, but also requires complex management.
Longwave’s Contact Center solution simplifies the handling of all requests, by using a single platform to control them constantly, and by automating activities. Moreover, a simple and reliable phone system will be implemented to improve the call experience and the devices’ scalability.
Cabling
In modern buildings, telecommunication systems require an adequate cabling infrastructure. In order to fix any issues connected to the physical connection, having a well-structured cabling system is essential.
Adopting Longwave’s approach, especially in the early stages of building organisation, enables the implementation of building automation systems, thereby optimising the facilities and costs, both in the initial phase and during the building life cycle.
In addition, accessories, to increasing quality, comfort and performance are key for Longwave.
Session Border Controller
The implementation of a Session Border Controller ensures a safe and efficient connection of separate VoIP networks, while maintaining a high-quality service.
Longwave’s Session Border Controller will protect your calls using SIP protocols in IP networks.
LION® Communication
LION® Communication is the Longwave’s service to monitor of the company’s communication infrastructure and connectivity, the goal of which is to ensure operational continuity with maximum security and the highest performance.
Outsourcing communication systems allows you to manage them more effectively and focus on core business activities.
Care4You
Care4You is Longwave’s Help Desk, Maintenance and Incident Management service for all types of service requests and technical issues, according to different contractual SLAs. It is managed by a team of ITIL® certified specialists who intervene in a timely and effective manner remotely and/or on-site.
The Care4You service is complementary and supplementary to Vendor warranties and technical support services.
Partner
LION® – Longwave’s suite of remote managed services – helps streamline infrastructure management in order to ensure high reliability, security and performance.
We apply a well-structured approach in line with ITIL® best practices and are totally committed to quality and Customer satisfaction.
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