Mercury Suite

This WebRTC call integration module allows you to make and receive calls directly from a browser or web applications, eliminating the need for traditional phone hardware or additional software installations. With WebRTC, you can access your PBX system from any location. This solution is especially useful for remote employees and companies with distributed offices, allowing them to centralise communication.

In critical sectors such as IT, Healthcare, Public Administration, and Manufacturing, a professional notification management platform is essential for sending, receiving, monitoring, and responding to messages promptly. Mercury Notification Alarm enhances business communication by ensuring that every message is delivered faster, thereby reducing operational risks and increasing responsiveness to critical events.

Mercury Recorder records phone conversations in compliance with applicable privacy policies, in order to monitor interactions between operators and customers, analyse data, and identify opportunities to improve service. This software solution optimises Customer Service operations with features that adapt to various business needs.

In order to monitor, protect, and provide timely assistance to workers in isolated or high-risk environments, as well as to ensure a high level of workplace safety, strict measures must be put in place. Mercury Remote Worker streamlines the coordination of these measures, enabling quick detection and response to emergencies.

For call centres, customer support services, and businesses relying on phone communication, having a certified voice platform with voice analytics capabilities is indispensable. Mercury Voice Analytics replaces the traditional billing system based on Call Detail Records (CDR) and provides detailed reports and analyses for every call, including missed calls.

Managing complex IT environments, where various applications, services, and components must work together seamlessly, may require significant time and financial resources. An orchestration software simplifies and automates the management of these systems, enhancing the operational efficiency, reliability, and scalability of applications.

Mercury Welcome Center serves as the main point of contact between a company and its customers. It is more than a traditional call centre: it is a comprehensive multichannel platform that accelerates and automates the management of inbound and outbound communications, while also supporting sales and technical assistance operations. It is an essential tool for enhancing operational efficiency and facilitating corporate communication.

Searching for available colleagues, clients, emergency teams, or on-duty technicians can be a critical, high-priority task that may require significant time and resources without the right software. Mercury Finder streamlines this process, offering global, filtered contact searches within the database. With just a click, users can call, chat, email, or text: this tool can be easily customised to align with company-specific procedures.

This WebRTC call integration module allows you to make and receive calls directly from a browser or web applications, eliminating the need for traditional phone hardware or additional software installations. With WebRTC, you can access your PBX system from any location. This solution is especially useful for remote employees and companies with distributed offices, allowing them to centralise communication.

Customer care, help desk and service desk, incident management, requests and complaints all have one thing in common: they revolve around an efficient and flexible trouble ticketing system. Mercury Trouble Ticketing ensures faster resolution times for every issue, reducing management costs while enhancing service quality, thereby maximising customer satisfaction.