Mercury Guest is a cloud-based platform that supports WebRTC (Web Real-Time Communication), enabling seamless audio and video interactions through browsers and web applications, while interfacing with third-party PBX systems and management software.
This software module provides centralised management of both WebRTC and traditional communication channels, integrating them into existing workflows, and allows users to receive calls without disclosing their personal phone numbers.
The platform can be managed through a single dashboard, which can be easily accessed from any internet-enabled device.
By integrating Mercury Guest with management systems such as Customer Relationship Management (CRM) or Enterprise Resource Planning (ERP) solutions, calls can be effectively linked to customer profiles and activities, significantly improving operational efficiency and service quality.
Discover the integration modules for Mercury Guest!
