Mercury Recorder is an integrated software solution designed for the recording of both incoming and outgoing point-to-point calls, as well as real-time meetings. This tool is essential for analysing audio communications, assessing the effectiveness of interactions and providing operators with feedback to enhance customer satisfaction. The Mercury dashboard offers complete visibility over all recordings and allows users to apply filters for customised analysis.
When integrated with the AI module, Mercury Recorder boasts advanced features such as transcription, translation, and content analysis. The CRM module ensures secure storage of transcriptions in third-party systems and/or company databases. Additionally, when paired with the Mail module, it enables the secure transmission of audio files and transcriptions via email, facilitating external operations and data backup in the cloud.
Discover the integration modules for Mercury Recorder!
