Mercury Trouble Ticketing is a fully customisable ticket management platform for customer care and assistance. Seamlessly integrating with existing company systems, it streamlines the handling, tracking, and resolution of requests and complaints across multiple areas. Its unified interface allows operators to prioritise incoming requests, set response times, and manage each ticket through to resolution.
When the outbound module is activated, Mercury Trouble Ticketing also streamlines the management of marketing campaigns by tracking the status of marketing activities and their results.
Discover the integration modules for Mercury Trouble Ticketing!
